Meet C-TEC’s specialist CAST technical support team!
Alex Riley and Sam Rudd are here to assist you with all things relating to our powerful own-protocol CAST life-safety systems including complex cause and effect programming, personalised on-site technical support and pre-project planning.
Alex has been at C-TEC for four years and has gained a wealth of experience working in our tech support department. Sam was initially employed as one of our SMT process engineers and has been with the company for 3 years.
Alex and Sam also host ZFP and XFP addressable fire system training at our world-class manufacturing facility in Wigan and venture off-site to train customers both here in the UK and overseas if necessary.
Terry Gordon, C-TEC’s Engineering/Technical Support Manager, said:
“The new CAST technical support team means faster and more efficient technical support for our customers. Alex and Sam were chosen for their technical and people skills and willingness to assist in any situation. I am thrilled to have them on board.”
Other initiatives introduced recently to boost the company’s technical support services include a new dedicated tech support telephone number, a Cloud-based AI-enabled call logging software system and the appointment of additional technical experts to strengthen the existing team.
Key contact details are listed below:
Technical support
01942 366328
technical@c-tec.co.uk
CAST specialist support
01942 366328
cast@c-tec.co.uk
C-TEC’s online support hub
https://c-tec.com/info/support-hub