C-TEC’s new dedicated technical support telephone number is now live!
The new number – 01942 366328 – will give customers direct access to our technical support team and is part of our large-scale investment in our technical support and professional help desk services.
Other initiatives recently introduced include a Cloud-based AI-enabled call logging software system, the creation of a specialist CAST technical team to deliver tailored support on our powerful own-protocol life-safety systems and the appointment of additional technical experts to strengthen the existing team.
A series of help videos to provide customers with clear, visual, on-demand guidance on the installation and operation of C-TEC’s systems are also in progress and will be released early next year.
Terry Gordon, C-TEC’s Engineering/Technical Support Manager, said: “We already have an excellent reputation for technical support in the industry and these new developments are set to enhance this further. The new call logging system, a direct technical line and new specialist CAST support team to assist with things like complex cause and effect programming on our ZFP 1-8 loop networkable addressable fire system will all mean faster and more efficient technical support for our customers.”
Customers are advised to save the key contact information below:
New technical support line:
01942 366328
technical@c-tec.co.uk
CAST specialist support:
01942 366328
cast@c-tec.co.uk
C-TEC’s online support hub:
c-tec.com/info/support-hub
All other telephone enquiries (sales, accounts, marketing, purchasing, etc) should be made to C-TEC’s existing 01942 322744 number.